Hay varias formas de decidir qué agente responde cada conversación: Por canal Conectá cada agente a un canal diferente: Ventas en WhatsApp, Soporte en Web Chat.Por número Usá diferentes números de WhatsApp Business: uno para ventas, otro para soporte.Por horario Agente de ventas de 9-18hs, agente después-de-hora fuera de ese rango.Por @ mención Al crear un agente, mencioná otro con @ para que delegue cuando sea necesario.
Decidí si tus agentes comparten información o tienen bases separadas: ✅ Compartida Todos los agentes acceden al mismo Datastore.Ideal cuando la info es la misma pero el tono cambia.📂 Separada Cada agente tiene su propio Datastore.Ideal cuando manejan áreas completamente distintas.
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